I N D O N E S I A

STATUS

Present status of administration	Separated from telecommunications since 1965, PT Pos Indonesia is a state-owned corporation with extensive decision-making and management autonomy.

Principal functions	Its main function is to provide the postal public service (letter post and postal financial services).

Regulator	Directorate General of Posts and Telecommunications. The regulatory body which is responsible for implementing and developing postal policy as well as for regulating the national postal system. As supervisory body, the Ministry of Tourism, Posts and Telecommunications lays down, conducts and monitors postal sector policy, in line with national policy guidelines.

Operator	PT Pos Indonesia.

Restructuring

The status of PT Pos Indonesia was changed in 1995. Since then, it has enjoyed extensive managerial and decision-making autonomy and is business-culture oriented. Five divisions were set up as profit centres; management courses are given to senior staff. The Post now provides a public service but is managed on commercial lines. Special emphasis is placed on business development and advertising. There are plans to give greater autonomy to the regional directorates. At services level, PT Pos Indonesia has developed a large number of products to respond better to customer needs. For instance, there are seven different categories of mail (with different delivery speeds ranging from several hours to several days). However, it plans to rationalize the letter-post system and to offer fewer services.

POSTAL FIELD

Universal service	The scope of the universal service is clearly defined. Its broad lines are as follows: reception, transport and delivery of mail throughout the national territory at affordable rates.

Monopoly/ reserved services	Monopoly on letters. The Directorate General of Posts and Telecommunications monitors compliance with monopoly regulations.

Competition	Competition limits in the international and domestic services are defined as follows: the universal service is carried out solely by PT POS Indonesia.

ESTABLISHMENT OF POSTAL SERVICES AND TARIFFS

Services	The Government determines the scope of basic postal services; other services are chosen by PT POS Indonesia.

Tariffs	Basic postal rates for letters, aerogrammes and postcards have to be approved by the Government and the Ministry of Tourism, Posts and Telecommunications. Rates for letters up to 20 grammes and postcards are set below cost price for obvious economic and social reasons.

FINANCIAL MANAGEMENT

Financing methods	The Post has an obligation to make a profit. It keeps the revenue from terminal dues. It is not state-subsidized.

Financial results	In 1996, PT Pos Indonesia made a profit, part of which was paid to the state treasury and part used for self-financing and postal development.

HUMAN RESOURCES

Status of personnel	PT Pos Indonesia staff have the same status as civil servants. The postal administration is free to create and do away with jobs, as well as to recruit staff. PT Pos Indonesia is in the process of cutting back its staff. Special emphasis is placed on permanent training.

Establishment and level of remuneration	Staff salaries are comparable with those in similar sectors.

Variety of Postal Products and Services

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Created 1997 | Updated October 20, 2002